All About Hotels:
There is no doubt that hotels have really been a great help to us. When you are on a vacation, you need to get accommodation, as it is unlikely that a person will just offer you his house, especially when you are a complete stranger. But with hotels, you will be very much welcome and will be served with your needs. You would feel like they are your second home, helping you unwind or, just for a change, experience a luxurious life, especially one that is offered by a 5-star hotel.
The term “Hotel” is derived from the French word “Hôtel”, which means a building that sees frequent visitors and provides care, instead of offering accommodation. However, in contemporary French usage, it is now the same with the English usage.
Types of Hotel:
Hotels differ in size, cost and function, where most of them have set industry standards that are widely accepted to classify their types. Generally, they are categorized as:
Mostly, these hotels contain upscale full-service facilities with a large volume of accommodation, on-site restaurants and amenities, such as health clubs, swimming pools, ballrooms, children’s activity rooms, conference facilities, etc.
Economy and Limited Service:
This covers small to medium-sized hotel establishments offering limited amounts of on-site amenities and, often, basic accommodation with little to no services. Normally, these hotels only cater and market to a specific demographic of travelers and guests, such as those minding their budget and seeking a no-frill type of accommodation. Also, these hotels often lack an on-site restaurant, but may offer complimentary food and beverage in return.
As the name suggests, this type of hospitality establishment offers full-service accommodation, luxurious amenities, on-site full-service restaurants and a high level of service. It is normally classified with, at least, a Four or Five Diamond status or a Four or Five Star rating, depending on what country it is located and the local classification standards.
Focused or Select Service:
Somewhat like the economy type, focused hotels are small to medium-sized hotel establishments offering a limited amount of on-site amenities, which market and cater to a specific traveler demographic, particularly the single business travelers. However, these establishments might still offer full-service accommodation, but may lack leisure amenities, such as a swimming pool or a restaurant.
Extended-stay hotels are small or medium-sized establishments that offer longer- term full-service accommodation compared to traditional hotels and may offer non-traditional pricing methods, such as a weekly rate to cater to travelers looking for short-term accommodation. Similar to select-service hotels, their on-site amenities are normally limited, and they mostly lack on-site restaurants.
Boutique and Historic Inns:
Mostly smaller in size, independent and non-branded, boutique hotels often contain upscale facilities of varying sizes in an intimate or unique setting, with full-service accommodation. Together with historic inns, they are also classified as luxury hotels.
Destination Clubs and Timeshares:
These types of hotel are a form of property ownership and are also referred to as vacation ownership that involves purchase and ownership of a single unit of accommodation for seasonal usage. For example, timeshare resorts offer amenities that are similar to that of a full-service hotel. On the other hand, destination clubs might offer more exclusive private accommodation, like private houses in a neighborhood-style setting.
Motels are low-rise, small-sized lodging establishments that are similar to limited- service hotels, but with individual rooms having direct access to the car park. They are common during the 1950s and 1960s and were often located adjacent to major roads, built on inexpensive land along the edge of towns or stretches of highways.
Services and Offerings:
To ensure good reputation, hotels pay close attention to delivering the following guest expectations.
Check – In/Check – Out – These days, check in/out experience at the front desk varies greatly to ensure a high level of guest satisfaction. While changes and advancements in welcoming guests have become unique and exciting, hotels still need to stay focused on particular elements that would really have an impact on a stay.
Cleanliness – This is an absolute must for hotels—they need to uphold the highest standards of cleanliness. No matter what initiatives they use, they must not allow a lack of hygiene and must ensure all their staff members maintain the highest level of cleanliness too.
Aroma – Upon entering a hotel and their rooms, the smell would significantly dictate guests’ first impression of their stay. Holidaymakers are often sensitive to hotel signature scents or the stale smells of bathrooms and carpets.
Bed Comfort – Ultimately, hotels serve a very basic need—a place to rest your head, which can only be had using a good-quality and clean bed. With the advancements of technology, these establishments have a variety of beds to choose from to cater to this need. Also, they try their best to be creative with their pillows and blankets, to ensure hotel guests would feel comfortable with what is available to them.
Adequate Safety/ Security – Serving as a home away from home, hotels are aware of the hefty expectation for a high level of safety and security. In fact, many of them are already focused on providing personalized measures for different guest profiles.
Internet – Guests visiting any type of hotel would demand web connection, which is very important, especially for business hotels. In addition, such amenity is expected by most guests as complimentary, where some people would see it as necessary as breathing air.
Attentive Phone Answering – Despite the fact that hotels observe the standard “answer the phone in three rings” policy, it does not happen as often as we would like. No matter what type of hotel it is, it should assign a qualified operator who can efficiently answer guests’ questions and concerns or refer them to the right department if necessary.
Lighting – This has always been a big issue across hotels, as many of them do not offer adequate lighting in their rooms, which can be a hassle for guests. From bedside lamps to bathroom lighting, hospitality establishments should offer adequate lighting to ensure a good guestroom experience.
Bathroom Convenience – This is more than just hot water and good shower, but pertains to the whole functionality of the bathroom, plumbing included. What is hot water if it is just trickling down? This would be inconvenient for any guest staying at the hotel. So, hotels try to meet the guest expectation that they would have clear potable water, flowing water in the sink and toilet, and proper and continuous hot running water in the shower, without leaks.
Tasty Food – F&B outlets are available at hotels, but still vary based on the service level. Nevertheless, certain offerings, like breakfast, are a basic that really adds up to the experience.